How can I have a conversation

Conversation: this is how you succeed in every conversation!

Table of Contents

  1. definition
  2. Establishing a conversation
  3. Principles of interviewing
  4. Career
  5. jobs
  6. FAQ
  7. overview


Under the Soft skill Conducting a conversation is understood to be the ability to own a conversation Goals and ideas bring in and the conversation structure. At the same time, good conversation also means that the conversation is part of it at eye level takes place and all interlocutors have their say.

Establishing a conversation

Most conversations follow a certain structure that you can use in four phases can subdivide:

1. Entry

First of all, there is one Started, in which the conversation partners can adjust to the conversation. You start out with a little small talk about irrelevant topicsso that everyone first arrives at the conversation. If the interviewees do not yet know each other, you will find that here too To get to know instead of. The aim is to have a pleasant Conversation atmosphere to accomplish.

2. Information phase

After the introduction is over, the actual conversation begins. At the beginning of the conversation there is the Information phase. There the topic of the conversation is mentioned again and all participants explain theirs Viewpoints and expectations. At the end of this phase everyone should have one Overview of the opinion of all participants.

3rd negotiation phase

This is followed by the Negotiation phasein which the various arguments are discussed. The goal is on one common denominator get. If this is not possible in some places, the following applies Find compromiseswith which everyone agrees.

4. Graduation

Finally, the graduation follows. Here, for example, a next meeting can be arranged or agreed that you can also go after the conversation keep in touch

Principles of interviewing

For the social competence There are quite a few conversations basic rules to be observed. Regardless of whether you have to moderate a meeting, talk to a customer on the phone or simply talk to colleagues about a joint project: good conversation starts already before starting the conversation at.

Before the interview

Preparing for the conversation is almost as important as conducting the conversation itself. On the one hand, this includes content component. Which topics could be addressed in the conversation? Where else is there with you Knowledge gaps? Do as much research as possible on the topic of the conversation in order to to appear confident.

On the other hand, you should yourself too strategically prepare for the interview. You have to know before the interview what you want to achieve and, above all, how you want to achieve it. So think about what a good one Conversation strategy could be and like you on possible difficulties can react. You also need to be clear about how far you would deviate from your goal for a compromise. So set yourself a clear one Negotiating framework, for example in sales talks or salary negotiations.

While talking

If you have prepared yourself well for the interview, most of the work is already done. It is often the case in the conversation itself Little thingsthat distinguish a successful conversation from a flop. Here are a few tips on how you can convince during the interview:

1. I-messages

In conversation it is important that you your opinion not selling it as the only real truth. The trick is to make it a lot more clear how much you yourself are convinced of your views. Therefore, be sure to send I-messages. Also, so as not to make the opinions of your interlocutors look bad.

2. Active listening

It is just as important to bring forward your own arguments to your counterpartto listen carefully. This not only shows you what is necessary respect, but also make sure you don't miss out on anything important. You should always have one overview have about what has already been discussed in the conversation and who what point of view represents.

3. Asking questions

To underline the attentive listening and to give the other person the feeling that you accept his comments interested, you should be in the conversation Build in questions. For example, you could ask him or her to tell you more details about an idea, or ask something that wasn't entirely understandable.

4. Give feedback

It is also important to your counterpart Feedback to give his ideas and arguments. Only when there are mutual assessments can you end find a solution together.

5. Nonverbal communication

Not only is verbal communication important in a face-to-face conversation, too non-verbal behavior should be used consciously. It is important that you Eye contact and yours too Posture exudes interest. So try rather facing to stand or sit by your interlocutor and not turn away from him or her. Also a Nodding in between underlines that you are listening and interested.

You shouldn't make these mistakes:


In a conversation it can quickly happen that you lose sight of the actual topic and, for example, lose yourself in details. Try always stay focused and don't wander. Have yours all the time Goal in view.


A conversation always involves several people. It is therefore counterproductive if you do not give other arguments a place in your own point of view. Tries, open to suggestions to be and not get too fixated on your own opinion.

Talking past each other

A conversation is always about a Together. Therefore, you should be careful not to bypass the other participants in the conversation. Even if you might have planned exactly what you want to say in advance, you should always pay attention to whether it is in the situation fits the flow of the conversation

Conducting conversations as a success factor

Conversation is one Key qualificationthat can be particularly useful in your job. In contrast to everyday life, conversations are usually not for entertainment, but rather pursue a specific goal. For one, there is Conversations with customersthat you should convince of your company's products. On the other hand, conversations also play a role within a company a role, for example with colleagues or the boss. In both cases, good conversation leads to you in your job more recognition get and get better Chances for a promotion has. The more successful you are in your conversations at work, the more successful you are overall.

Conversations are particularly important in these professions

Of course, there are jobs in which good communication skills are more important than in other industries. Especially at work in sales department Conversations are the be-all and end-all. This is about convincing customers of your offers, that only works if you start your conversation plan and structure precisely. Your conversations also need to be well structured as Journalist be. Here it is primarily interviews that you have to plan carefully in advance.

Another industry where conversation matters is that Political science. It doesn't matter if you are State level politicians work or embark on a career as an NGO after graduating, in all of these professions it is important that you can talk well. And what's more: you always have to in conversations, negotiations and interviews represent your interests, but don't make this too clear. Conversation management is therefore crucial here.


What makes a good conversation?

For a successful conversation, you should first prepare yourself well for the conversation and yourself Carefully consider the goal and strategy. During the conversation it is important that you tell the other person listening attentively and tie in with his ideas.

Why is interviewing important?

Conducting a conversation is important to a conversation as efficiently as possible to design. Without good conversation, at the end of a long conversation there is still no common outcome and most of the arguments quickly forgotten again devices.

How do I behave in a conflict discussion?

In a conflict discussion, you should first of all make it clear that you have the Want to resolve a conflict and also ready for it Compromise enter into. Furthermore, in a conflict discussion it is primarily about listening to your counterpart and to respond to his arguments.


  • Good conversation skills enable you to be in a conversation proceed in a structured manner and your Pursue goals.
  • Every conversation has one clear structure: Entry, information phase, negotiation phase, conclusion.
  • In addition to good preparation Active listening and nonverbal communication decisive criteria for a good conversation.

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